Certified Quality Engineer (CQE)

The Certified Quality Engineer is a professional who understands the principles of product and service quality evaluation and control. This body of knowledge and applied technologies include, but are not limited to, development and operation of quality control systems, application and analysis of testing and inspection procedures, the ability to use metrology and statistical methods to diagnose and correct improper quality control practices, an understanding of human factors and motivation, facility with quality cost concepts and techniques, and the knowledge and ability to develop and administer management information systems and to audit quality systems for deficiency identification and correction. The program is provided by the American Society for Quality.

The program is for those involved or will be involved in quality engineering activities and projects, including managers, executives, quality professionals, engineers, QA managers, CQI coordinators, quality auditors, manufacturing managers and other quality professionals.

Course Outline:

I.  Management and Leadership
        A. Quality Philosophies and Foundations
        B.  The Quality Management System (QMS)
        C.  ASQ Code of Ethics for Professional Conduct
        D.  Leadership Principles and Techniques
        E. Facilitation Principles and Techniques
        F.  Communication Skills
        G. Customer Relations
        H.  Supplier Management
        I.  Barriers to Quality Improvement

II. The Quality System
        A.  Elements of the Quality System
        B.  Documentation of the Quality System
        C.  Quality Standards and Other Guidelines
        D.  Quality Audits
        E.  Cost of Quality (COQ)
        F. Quality Training

III. Product and Process Design
        A.  Classification of Quality Characteristics
        B. Design Inputs and Review
        C.  Technical Drawings and Specifications
        D.  Design Verification
        E. Reliability and Maintainability

IV. Product and Process Control
        A.  Tools
        B.  Material Control
        C.  Acceptance Sampling
        D.  Sample integrity
        E.  Metrology
        F.  Measurement System Analysis (MSA)

V. Continuous Improvement
        A.  Quality Control Tools
        B.  Quality Management and Planning Tools
        C.  Continuous Improvement Techniques
        D.  Corrective Action
        E.  Preventive Action 

VI. Quantitative Methods and Tools
        A.  Collecting and Summarizing Data
        B.  Quantitative Concepts
        C.  Probability Distributions
        D.  Statistical Decision-Making
        E.  Relationships Between Variables
        F.  Statistical Process Control (SPC)
        G.  Process and Performance Capability
        H.  Design and Analysis of Experiments